Privacy Policy

Last updated: 22 June 2026

Mörk Chocolate respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, subscribe to our mailing list, interact with us online, or visit one of our stores.

1. Who we are

This website is operated by Mörk Chocolate.

Business name: Mörk Chocolate
Website: www.morkchocolate.com.au
Contact email: contact@morkchocolate.com.au

2. What personal information we collect

We may collect personal information including:

• your name
• email address
• phone number
• billing address
• shipping address
• order details
• payment and transaction information
• customer service enquiries
• marketing preferences
• website usage information
• IP address, browser type, device information and cookies

We only collect personal information where it is reasonably necessary for our business activities.

3. How we collect personal information

We may collect personal information when you:

• place an order through our website
• create an account
• sign up to our mailing list
• contact us by email, phone, social media or through our website
• visit our website
• visit one of our stores
• interact with our advertising or marketing
• participate in promotions, events or surveys

We may also collect information from third-party platforms and service providers where you have interacted with us through those services.

4. Why we collect and use your information

We collect and use personal information to:

• process and fulfil your orders
• arrange delivery or pickup
• process payments and refunds
• provide customer support
• respond to enquiries
• manage customer accounts
• send order updates and service messages
• send marketing communications where permitted
• improve our website, products and services
• analyse website performance and customer behaviour
• prevent fraud and protect our website and business
• meet legal, accounting and regulatory obligations

5. Payments

Payments made through our website may be processed by third-party payment providers such as Square, PayPal, Afterpay, Stripe, or other payment services we may use from time to time.

We do not store full credit card numbers on our website. Payment information is handled securely by the relevant payment provider in accordance with their own privacy and security policies.

6. Website analytics, cookies and tracking

Our website may use cookies and similar technologies to help the website function, improve your shopping experience, understand website traffic, and measure marketing performance.

We may use tools such as Google Analytics, Google Tag Manager, Meta Pixel, HubSpot, or similar services. These tools may collect information such as your IP address, device information, pages visited, time spent on the website, referral source and interactions with our website or advertising.

You can control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

7. Email marketing

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you emails about products, events, offers, news and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

8. When we disclose personal information

We may disclose personal information to third parties where necessary to operate our business, including:

• payment providers
• delivery and shipping providers
• ecommerce and website platforms
• email marketing platforms
• analytics and advertising providers
• IT, hosting and security providers
• professional advisers such as accountants, lawyers and insurers
• government, regulatory or law enforcement bodies where required by law

We do not sell personal information.

9. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.

10. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, restricted access, password protection, secure payment processing, website security tools and staff procedures.

However, no method of transmission over the internet or electronic storage is completely secure.

11. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to your request.

12. Keeping information

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including for order records, customer service, legal, tax, accounting and business purposes.

When information is no longer required, we will take reasonable steps to delete it or de-identify it.

13. Children

Our website is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

14. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external websites.

15. Complaints

If you have a question or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: contact@morkchocolate.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

16. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “last updated” date.